Shipping Policy

Effective Date: August 31, 2026

At Purest Peak, we are committed to making every order simple, reliable, and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

Free Shipping on Orders Over $65

Purest Peak offers free standard shipping on qualifying orders over $65 USD, calculated after applicable discounts and before taxes, where applicable.

Orders under $65 may be subject to a shipping fee. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.

During promotional periods, product launches, holidays, or periods of unusually high order volume, processing may take slightly longer than usual.

Delivery Times

Our current standard delivery timeframe is:

3–5 business days

Delivery times are estimates and begin after the order has been processed and shipped. Actual delivery times may vary depending on the destination, carrier volume, weather conditions, holidays, or other circumstances beyond our control.

Tracking Information

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.

Please note that tracking information may take some time to become active after the package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Purest Peak is not responsible for delays, additional shipping charges, or delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an incorrect address shortly after placing your order, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delayed, Lost, or Damaged Packages

Purest Peak works with reputable shipping carriers to deliver orders safely and on time. However, once a package has been handed over to the carrier, delays may occasionally occur due to circumstances beyond our control.

If your package appears to be delayed, please first review the tracking information provided in your shipping confirmation email.

If a package is marked as delivered but cannot be located, please check around the delivery address and with household members or neighbors. You may also contact the carrier directly for additional delivery information.

For packages that are confirmed to be lost or damaged in transit, please contact our Customer Support team so we can review the shipment and determine the appropriate next steps.

Missing, Incorrect, or Damaged Items

If your order arrives with a missing, incorrect, or damaged item, please contact Purest Peak Customer Support promptly after delivery.

To help us investigate and resolve the issue as quickly as possible, please provide:

• Your order number
• A description of the issue
• Photographs of the package and/or items received, where applicable

Our team will review the information and assist you with the appropriate resolution.

International Shipping

At this time, international shipping availability and delivery times may vary depending on the destination.

Any applicable shipping charges, customs duties, import fees, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our Customer Support team using the contact information provided on our website.

Purest Peak
WHERE PURITY FINDS ITS PEAK