Refund & Return Policy

At Purest Peak, we want every customer to feel confident when shopping with us. We believe in providing real value and making the refund process simple and stress-free. If you are not satisfied with your purchase, you can request a refund or choose store credit without having to explain your reason or answer any questions.

This Refund & Return Policy explains our 90-Day Satisfaction Guarantee, refund and store credit options, return requirements, and the responsibilities of both Purest Peak and our customers.

This policy applies to purchases made through Purest Peak and replaces any previous refund or return policy published on our website.

1. 90-Day Satisfaction Guarantee

All purchases are covered by our 90-Day Satisfaction Guarantee, beginning on the date your order is delivered.

If you are not satisfied with your purchase, you may contact us within 90 days of delivery to request either a refund or store credit.

The product may be opened or used. You are not required to provide a reason for your request.

Requests made after the 90-day period may be considered at our discretion but are not guaranteed.

2. Your Refund Options

Eligible customers may choose one of the following options:

Option A — Store Credit

You may choose store credit based on the value of the products purchased.

Store credit can be used across our network of stores and is valid for 12 months from the date it is issued.

Option B — Refund

You may choose a refund of the purchase price of the products to the original payment method used at checkout. Any applicable shipping and return shipping costs are handled as described in this policy.

Any refund will be processed in accordance with applicable payment processor, banking, and financial institution policies. The final amount credited to the customer’s account may be subject to the policies and requirements of the customer’s bank, card issuer, or payment provider.

Both options are available to eligible customers. No restocking fee is charged.

3. How to Request a Refund or Store Credit

To submit a request, please contact our customer support team within 90 days of delivery.

Please provide:

• Your order numbers
• Your preferred option: refund or store credit

Our team will acknowledge your request and provide instructions regarding the next steps, including whether the product needs to be returned.

4. Returns and Return Shipping

Not every request requires a product to be returned. Because opened supplement products cannot be restocked or resold, our support team will let you know whether a return is required.

If a return is required:

• Please contact us before sending the product back.
• We will provide the appropriate return address and return instructions.
• The customer is responsible for return shipping costs for satisfaction-based returns.
• We do not provide prepaid return labels for satisfaction-based returns.
• If we arrange a return label at your request, the cost will be disclosed in advance and deducted from the refund amount.
• We recommend using a tracked shipping service when returning an item.
• The customer is responsible for the package until it is received by Purest Peak.

These return shipping terms do not apply when the return is required because we sent an incorrect item or the product arrived damaged or defective.

5. Shipping Costs

Original shipping charges are not refundable for satisfaction-based returns.

Any applicable return shipping costs are also the customer's responsibility and may be deducted from the refund amount if Purest Peak arranges the return shipping at the customer's request.

No restocking or handling fees are charged.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.

Please provide your order number and clear photos of the product and packaging so we can review the issue.

If the issue was caused by an error on our part, you may choose between:

• A replacement at no additional cost, or
• A full refund.

Purest Peak will cover the applicable return shipping costs in these situations.

7. Lost or Undelivered Orders

If your order does not arrive or tracking shows that your package is delayed in transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost, you may choose between:

• A replacement shipment, or
• A full refund.

There will be no additional charge for either option.

8. Order Cancellations

Orders may be cancelled at no charge if they have not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible after placing it.

Once an order has shipped, it cannot be cancelled. However, it remains covered by our 90-Day Satisfaction Guarantee.

9. Subscription Orders

Subscription orders renew every 40 days.

Customers can manage their subscriptions directly through their account, including:

• Pause
• Skip
• Reschedule
• Cancel

There is no minimum subscription commitment and no cancellation fee.

A renewal notice will be sent before each scheduled renewal charge.

Any cancellation or skip request completed before the scheduled renewal date will prevent the next charge from being processed.

Subscription orders that have already shipped remain covered by our 90-Day Satisfaction Guarantee.

10. Store Credit Terms

Store credit is subject to the following terms:

• Credit is based on the purchase price of the eligible products and does not include shipping charges.
• Credit is issued to the email address associated with the order.
• Credit may be used across our network of stores.
• Credit is valid for 12 months from the date it is issued.
• Credit may be used over multiple purchases.
• Any remaining balance stays available until the credit expires.
• Store credit is not redeemable for cash.
• Store credit is not transferable.
• Store credit is provided instead of a refund, not in addition to a refund.

If an order included Peak Pass vouchers and the customer chooses a refund to the original payment method, any unused vouchers issued with that order will be cancelled. Vouchers that have already been redeemed will not be affected.

11. Refund Processing

Once a refund is approved, it will be issued to the original payment method.

Any applicable non-refundable shipping or return shipping costs will be deducted from the refund amount as described in this policy.

After the refund is issued, banks and payment providers typically require 5–10 business days to make the funds available. Processing times vary by financial institution and are outside Purest Peak's control.

If an approved refund has not appeared after 10 business days, please contact our customer support team so we can assist you.

Approved store credit will be added to the customer's account after approval and will be available for use according to the Store Credit Terms above.

12. Contact Us

If you have questions about an order, return, refund, or store credit, please contact our customer support team:

Email: support@purestpeaks.com

Mailing Address: 115 caramel rd, Commack, Newyork, 11725 United States

We aim to respond to customer inquiries within one business day.

At Purest Peak, we are committed to handling refund and return requests in a simple, transparent, and fair manner.